Privacy Policy

1. Introduction

Welcome to World Link Healthcare ("World Link Healthcare", "we", "us", or "our").

This Privacy Policy applies to information collected through our website, online enquiry forms, communication channels, consultation requests and other services provided through or in connection with our website.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on how you interact with our website, we may collect information including:

• Name and contact details.
• Telephone or WhatsApp number.
• Email address.
• Country, city or general location.
• Information provided through enquiry or contact forms.
• Details relating to your healthcare enquiry where voluntarily provided.
• Documents or medical information voluntarily submitted for healthcare assistance.
• Website usage, browser and device information.
• IP address and approximate geographical information.
• Information collected through cookies and similar technologies.

3. Healthcare Information

If you voluntarily provide medical or healthcare-related information while making an enquiry, requesting assistance, seeking a consultation or communicating with us, we may use that information solely for the purpose for which it was provided.

4. How We Use Your Information

We may use information collected from you to:

• Respond to your enquiries and requests.
• Arrange consultations or healthcare-related assistance.
• Connect you with appropriate healthcare professionals, hospitals or service providers where requested or necessary.
• Provide information about healthcare services.
• Communicate with you regarding your enquiry.
• Improve our website, services and user experience.
• Maintain website security and prevent misuse.
• Understand website traffic and usage patterns.
• Comply with applicable legal and regulatory requirements.

5. Communication

If you provide your telephone number, email address or WhatsApp number, we may contact you in relation to your enquiry, requested services, appointment coordination or other communications reasonably connected with your interaction with World Link Healthcare.

Where required by applicable law, appropriate consent will be obtained before sending promotional communications.

6. Sharing of Information

We do not intend to sell your personal information.

Information may be shared where reasonably necessary with:

• Hospitals, clinics or healthcare providers involved in your enquiry.
• Doctors or healthcare professionals where required for your requested service.
• Technology, hosting and website service providers.
• Communication and customer-support providers.
• Professional advisers and service providers.
• Government authorities or law-enforcement agencies where legally required.

7. Cookies and Analytics

Our website may use cookies, analytics tools and similar technologies to improve website functionality, understand visitor behaviour and measure website performance.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

9. Third-Party Websites

Our website may contain links to third-party websites, hospitals, clinics, healthcare providers or other external resources.

World Link Healthcare is not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing their respective privacy policies before submitting information.

10. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide requested services, maintain business records, resolve disputes or comply with legal obligations.

11. Your Rights

Subject to applicable laws, you may have rights regarding your personal information, including the right to request access, correction or deletion of certain information.

You may contact us using the contact details provided on our website to make a privacy-related request.

12. Children's Privacy

Our website is not specifically directed toward children. We do not knowingly collect personal information from children without appropriate consent where such consent is required by applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

14. Contact Us

If you have questions regarding this Privacy Policy or how your information is handled, please contact World Link Healthcare through the contact details provided on our website.